Frequently Asked Questions
Everything you need to know about your sports gear and shopping with Engage NZ.
How long does shipping take within New Zealand?
We offer nationwide delivery across NZ. Standard shipping typically takes 2-4 business days, while rural deliveries may take an additional 1-2 days.
What is your return policy on sports equipment?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain apparel and protective gear cannot be returned once opened.
Do you offer warranties on high-performance gear?
Yes, all our technical sports equipment comes with a manufacturer's warranty against defects. Duration varies by brand, so please check the specific product page for details.
Can I track my order once it has been dispatched?
Absolutely. Once your order is packed and picked up by our courier, you will receive an email with a tracking link to monitor its progress to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and interest-free installment options like Afterpay and Laybuy.
How do I know which size is right for me?
Each product page includes a detailed size guide. If you are between sizes, we generally recommend sizing up for athletic apparel to ensure maximum range of motion.